Crisis Intervention and De-escalation

Dr. Lauren Szyper 

Training Description

Participants will learn how to recognize the progression of escalating behavior and implement effective responses and interventions for each stage with the goal of preventing crisis from occurring. 

Learning Objectives

• Participants will become able to identify when behavior begins to escalate earlier, better enabling them to prevent a potential crisis from occurring.

• Participants will become more effective in engaging an upset client by using a particular tone, rate, and volume of their voice.