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Tue, Aug 04


Online Event

Conflict Resolution Strategies

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Conflict Resolution Strategies
Conflict Resolution Strategies

Time & Location

Aug 04, 2020, 10:00 AM – 1:00 PM

Online Event

About the Event

Sonja Lenz-Rashid, PhD, LCSW

Training Description

This training is to help staff working with foster youth do community-based social work, case management, and residential work. This training will include how to assess for and deal with crises, including de-escalation techniques to use with clients who are experiencing a crisis. When working with youth it is imperative all staff know and understand their responsibility as staff in charge - and how to de-escalate clients when necessary. Powerpoints, ice breakers, case vignettes, examples, small group sharing of scenarios will be used.

Learning Objectives

  • Participants will be able to identify and assess conflictual situations with youth where attendees could use conflict resolution strategies (skill building).
  • Participants will apply and practice strategies (via role plays) of de-escalation and conflict resolution (skill building).
  • Participants will learn about how trauma, and being involved in the child welfare system, may impact a foster youth's experiences.


10:00-10:15am – Introductions, agenda and ice breaker

10:15-11:00am - Types of crises brainstorm and discussion

11:00-11:30am - Assessment techniques during crisis

11:30am-12:30pm - De-escalation techniques and Verbal First Aid – case vignettes

12:30-1:00pm - Processing post-crisis with clients and staff/supervisors


This course meets the qualifications for (3) BBS CEUs for LCSWs and MFTs as required by the California Board of Behavioral Sciences & is provided by Fred Finch Youth Center, CAMFT Provider #045295.

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