Conflict Resolution Strategies

Sonja Lenz-Rashid, PhD, LCSW

Training Description

This training is to help staff working with foster youth do community-based social work, case management, and residential work. This training will include how to assess for and deal with crises, including de-escalation techniques to use with clients who are experiencing a crisis. When working with youth it is imperative all staff know and understand their responsibility as staff in charge - and how to de-escalate clients when necessary. Powerpoints, ice breakers, case vignettes, examples, small group sharing of scenarios will be used.

Learning Objectives

• Participants will be able to identify and assess conflictual situations with youth where attendees could use conflict resolution strategies (skill building).

• Participants will apply and practice strategies (via role plays) of de-escalation and conflict resolution (skill building).