Effective Communication Strategies in Crisis Situations for Those Who Support System-Involved Youth & Families

Marya Wright

Training Description

This training is designed to help crisis responders develop effective communication strategies for intervening in crisis situations. The training will cover key concepts related to crisis intervention, including common crisis situations, reactions to crisis, and the role of communication in crisis intervention. Participants will learn about different types of communication, including verbal and non-verbal communication, active listening skills, and empathy and rapport building. The training will also cover ethical considerations related to crisis intervention, including confidentiality, privacy, and professional boundaries. The material will be delivered by PowerPoint presentation, short video clips, group discussion, breakout (small group) discussions and participant workbook (handout).

Learning Objectives

· Acquire at least 2 tools and/or strategies for crisis responders to communicate effectively in crisis.

· Identify at least 2 barriers to effective communication and strategies for overcoming them when working with system-involved youth and families in crisis.