Fri, Aug 11|
Effective Communication Strategies in Crisis Situations for Those Who Support System-Involved Youth & Families
Marya Wright, MSW
Time & Location
Aug 11, 11:00 AM – 4:00 PM PDT
About the Event
This training is designed to help crisis responders develop effective communication strategies for intervening in crisis situations. The training will cover key concepts related to crisis intervention, including common crisis situations, reactions to crisis, and the role of communication in crisis intervention. Participants will learn about different types of communication, including verbal and non-verbal communication, active listening skills, and empathy and rapport building. The training will also cover ethical considerations related to crisis intervention, including confidentiality, privacy, and professional boundaries. The material will be delivered by PowerPoint presentation, short video clips, group discussion, breakout (small group) discussions and participant workbook (handout).
· Acquire at least 2 tools and/or strategies for crisis responders to communicate effectively in crisis.
· Identify at least 2 barriers to effective communication and strategies for overcoming them when working with system-involved youth and families in crisis.
· Identify at least 2 different communication strategies which can be applied in a crisis situation with system involved youth and families.
11:00 - 11:10am Welcome, Agenda, Objectives and Learning Goals
11:10 - 11:25am Understanding Crisis Situations
11:25 - 11:35am Types of crisis situations and understanding roles
11:35 - 11:45am Common reactions to crisis situations
11:45am - 12pm BREAK (CE hours will not be offered for this time)
12:15 - 12:25pm Factors Affecting Communication in Crisis Situations
12:25 - 12:30pm Barriers to effective communication with foster youth and families
12:30 - 12:45pm Strategies to overcoming communication barriers
12:45 - 1:00pm LUNCH (CE hours will not be offered for this time)
1:00 - 2:00pm Developing Effective Communication Strategies with system involved youth and families
2:00 - 2:20pm Communication Skills for Crisis Intervention
2:20 - 2:45pm Verbal and Non-Verbal Communication
2:45 - 3:00pm Managing Non-Verbal Communication
3:00 - 3:15pm REAK (CE hours will not be offered for this time)
3:15 - 3:45pm Ethical Considerations
3:45 - 4:00pm Questions/Answers & Closing
Meet Our Trainer
Marya Wright, MSW, is a nationally distinguished social worker, consultant, educator, international trainer, and facilitator with experience in organizational leadership, child welfare services, and curriculum development. She is the President and CEO of Wright Community Services LLC, a company that strives to empower system-involved families through awareness, services, and education while also providing consultation, training, and system specific facilitation to the agencies that services these communities. She is a registered Associate Clinical Social Worker (#81167) with the Board of Behavioral Sciences working to become a Licensed Clinical Social Worker (LCSW).
Marya holds a Master’s degree in Social Work from California State University, East Bay with a focus on Child Welfare Policy and Research and a Bachelor’s in Social Work with a focus on Child Welfare Services and Motivational Interviewing from San Diego State University.
Marya is a qualified expert witness and private dependency investigator for children, youth, and family services as it relates to family law court, juvenile and dependency court. She is an elected Board of Director for the California Society of Clinical Social Work (CSCSW).
Marya has conducted considerable research on Child Sexual Exploitation, Foster Care, and published an article on the use of algorithmic decision-making in child welfare. In addition to her clinical social work, Marya is a seasoned lecturer. She has taught in the Sociology Department at Cal State East Bay since Spring 2020. Her course load includes Sociology of Sexualities, Child Welfare Policy, Sociology of Family, and Sexual Violence.
This course meets the qualifications for (4.25) BBS CE hours for LCSWs, LMFTs, LPCCs, and LEPs as required by the California Board of Behavioral Sciences & is provided by Fred Finch Youth Center, CAMFT Provider #045295.