Communication Basics for Serving System Involved Youth

Michele and Tory Ponsford

Training Description

Upgrade your communication skills to better serve System Involved Youth (SIY) and their families.   Learn how to use active listening to build trust and demonstrate competency.  Explore how to respond and not react emotionally while communicating.  Practice how to integrate emotional experiences into informative decisions and choose appropriate behaviors to enhance heartfelt yet effective communication.  Learn techniques to make empowered requests and promises to communicate what you want and need.  Master an informative communication system to facilitate crucial conversations when misunderstandings, miscommunication and disagreements occur.

Learning Objectives

· Participants will learn active listening to build trust and demonstrate competency with System Involved Youth (SIY), families and their teams.

· Participants will learn how to respond and not react emotionally while communicating with SIY and their families.

· Participants will learn techniques to make empowered requests and promises to communicate what you want and need.

Agenda 

12:00-12:55pm  Empowered Requests

12:55-1:05pm  Break (CEUs will not be offered for this time)

1:05-1:55pm  Empowered Listening

1:55-2:05pm  Break (CEUs will not be offered for this time)

2:05-2:55pm  Overview of the Impact of Emotions on Conversations

2:55-3:05pm  Break (CEUs will not be offered for this time)

3:05-3:50pm  I Lack Chart Activity

3:50-4:00pm  Question & Answers & Evaluations

Meet Our Trainer

Tory Ponsford is the Co-Founder of Evolution Consulting Firm. He brings over 25 years of professional experience to the team. His focus throughout his career has been primarily on Finance and Small Business Development. Over the last several years, Tory has developed his understanding of Emotional Intelligence (EQ) and it’s importance in the business context. Tory specializes in teaching individuals how to develop Emotional Intelligence (EQ) and optimally utilize EQ development to improve overall professional performance. Working with leadership teams to integrate all aspects of business intelligence has been a key focus for Tory. Tory is a Certified Awakening Excellence Instructor with the Total Integration Institute.

Michele Ponsford is the Co-Founder of Evolution Consulting Firm. She has developed her career in the San Francisco Bay Area over the past 20 years. Her experience in Business Management has deepened her understanding of the value of breathing humanity and morality into business globally. Consulting with businesses to evolve into purpose driven entities has become her current passion. Michele specializes in teaching conscious business communication techniques, creating healthy business cultures & relationships as well as implementing core values into systems & operations. Michele is a Certified Awakening Excellence Instructor with the Total Integration Institute.

This course meets the qualifications for (3.5) BBS CEUs for LCSWs, LMFTs, LPCCs, and LEPs as required by the California Board of Behavioral Sciences & is provided by Fred Finch Youth Center, CAMFT Provider #045295.